A 63-year-old grandmother and 6-year-old granddaughter were reportedly evicted from the Georiga Hotel in the middle of the night after giving it a bad review.
Susan Leger booked a stay at Baymont Inn & Suites — a hotel franchise owned by Wyndham Hotels and Resorts — in Helen, Georgia, for three nights in September through online booking site Hotels.com, according to WXIA. However, before their heads hit the pillow on the first night, they were told to leave.
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The hotel manager, Danny Vyas, allegedly called the police after Legere replied to an email from Hotels.com asking about her stay.
According to the outlet, it gave the hotel a three-star rating out of five, saying it was dilapidated, the pool was closed, and there were toilet problems.
According to the outlet, an officer from the Helen Police Department eventually knocked on their hotel room door and told them to leave.
“Can they really kick me out in the middle of the night, out of a hotel for giving me a review of three and five?” Leger remembers telling the responding police officer.
However, the officer informed Leger that the hotel is legally allowed to do so, according to WXIA.
According to Georgia law, hotels must give sufficient notice to guests before they are evicted. The only exceptions are “failure to pay amounts due, failure to comply with occupancy rules, failure to make or keep reservations, or any other act of guest”.
In the police report, the officer indicated that the reason they were told to leave was because “Leger gave the hotel a bad review,” according to WXIA, which obtained a copy of the report.
However, Vyas denied this was the reason and later told the outlet two different reasons for forcing them out.
In September, Vyas claimed they were fired because Legere had not reported problems to staff. However, in November, he claimed that they were fired because they filed too many complaints, according to the outlet.
Hotels.com told WXIA that they “have a zero-tolerance policy regarding retaliation and will remove any guests, hosts and/or property from our website who display or promote such behavior while staying or offline.”
The company also said it had “temporarily removed” the property from its location while it investigated the incident.
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A spokesperson for Wyndham Hotels & Resorts told FOX Business that the company is “deeply disturbed by this incident, which in no way reflects our brand values or our expectations of franchisees.”
Although the site is independently owned and operated as a franchise, we take this very seriously and deal directly with the hotel owner,” the spokesperson continued.
Two months after the accident, Hotels.com gave Leger a refund even after it said refunds were not allowed, according to WXIA.
Originally, Hotels.com told Leger that they “have not been able to contact the property and will need to abide by the booking terms and conditions that no refunds are allowed,” according to the outlet.
Representatives for the Helen Police Department and Hotels.com did not immediately respond to a FOX Business request for comment.