Grandma Kicked Out of Hotel After Giving 3 Star Review

It appears that a grandmother in Georgia and her six-year-old granddaughter were kicked out of their hotel room one evening after rating the company as three out of five stars on one of the review sites.

Local WXIA news reported that Susan Leger, 63, and her granddaughter were sleeping on the first night of a planned three-night stay in September at the Baymont Inn & Suites in Helen, Georgia.

At 8.40 p.m., her cell phone rang, and Danny Vyas, the hotel manager, was on the line, saying he had called the police and that they should leave the room, Leger said.

“The guy is yelling at me. He was saying, ‘Get out now.’ Call the police,” Legere told the Atlanta-based news channel. “My granddaughter loves to hold my leg and cry so hard. This was scary. This was just terrifying.”

Vyas called the police after his client replied to a Hotels.com email asking what her stay was like. Legere gave the hotel three out of five stars, saying: “Runken. The pool is not open. The toilet does not flush well.”

On the 911 call, Vyas told the dispatcher, “We are preparing for a refund because they have seen the room is dirty and the place is rundown,” WXIA reported.

Commenting on his call, Legere told the news channel, “He was basically saying, ‘Get out.. you’re lying.'” She gave me a bad review. And I’m sitting there and going, ‘Oh my God, is this a joke call?’

Shortly after Vyas asks Leger and her granddaughter to leave, the police came to her hotel room to get her out of the hotel.

“Can they really fire me for giving me a review of three out of five?” And he says, “Yes, ma’am. That’s within the law,” Legere said.

Then the officer helped her and her granddaughter find another place to stay.

The police report says Vyas wanted the two removed from their room because “Leger gave the hotel a bad rating”, but the hotel manager denied that was the reason.

“At the end of the 911 call, she said she wasn’t happy with the room. That’s why we had to let her go. She can find a better place,” Vyas told WXIA.

He said the hotel had to remove Leger because she had complained about the business several times.

“We told her so many times to stop calling us. If you’re not happy, change the room or leave,” Vyas said. “They called me at least 10 or 11 times in an hour maybe…everything’s not right.”

Vyas told the police that they would return Leger, who had paid for the three months in advance, but Grandma did not get the money back for several months.

He told Hotels.com (the website I booked the hotel through) that no refunds were allowed, even though they were kicked out. However, after WXIA contacted the booking site two months after the accident, it offered Leger a full refund.

Most businesses, including hotels, are allowed to ask customers to leave for almost any reason. If clients refuse, they can be arrested for trespassing. Vyas told the police that Leger refused to leave, but the grandmother said she never said that.

NEWSWEEK Contact the hotel for comment.

Baymond Inn & Suites
Google Streetview image of the Baymont Inn & Suites hotel in Helen, Georgia. A grandmother and her six-year-old granddaughter were evicted from their hotel room one evening after rating the company three out of five stars on a review site.
Street view from Google

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