- A grandma told WXIA that a Georgia hotel kicked her out after she left a three-star rating.
- She said shortly after reporting the pool and toilet problems, the police asked her to leave.
- Hotels.com, where I left the comment, has since removed the establishment from its site.
A grandmother and her six-year-old granddaughter were evicted from a hotel in Georgia after leaving a three-star review, according to a report by local news outlet WXIA.
Susan Leger told the publication that police knocked on her door and told her to leave hours after checking in for three nights in September at the Baymont Inn and Suites in Helen, Georgia. The hotel is owned by Wyndham Hotels & Resorts.
Leger said the reservations and review site sent her an email asking for their opinions. She told WXIA that she left a three-star review and highlighted some problems with the hotel: “Rundown. Pool is not open. Toilet does not flush well.”
The hotel listing on Hotels.com indicates that the pool is not available until approximately January 2022.
Leger said that at 8:40 p.m. the hotel manager called her cell phone and told her she had to leave and that he had already called the police. Leger told WXIA she initially thought it was a joke.
In 911 call records obtained by WXIA, the dispatcher manager told, “We are preparing for a refund because they have seen that the room is filthy and the place is dilapidated.” He told the dispatcher that Leger refused to leave, which she denied to WXIA.
Leger said that when the police knocked on her door and told her to leave, she did.
She told WXIA that the police officer said that by law the hotel kicked her out due to a bad review.
In a police report obtained by WXIA, Officer William Barrett listed the reason for firing Leger as follows: “Liger gave the hotel a bad review.”
Hotel manager Danny Vyas told WXIA that Leger had not reported problems with the hotel.
“We could fix that, right? If she told us. But she didn’t tell us anything,” he said.
But in a second interview two months later, Vyas told WXIA that Leger and her granddaughter had already been kicked out of the hotel because they had made multiple complaints.
“They called me at least 10 times, maybe 11 times in an hour,” he said. “The laundry is not working. Everything is not right.”
A police officer helped Legger and her granddaughter find another room in a nearby hotel, in WXIA. The post reported that Leger had prepaid for the three-night stay through Hotels.com and that Baymont had not returned it.
Leger requested a refund from Hotels.com, but was told the site was unable to contact the property. She added that she needed to follow the booking terms and conditions, “which state that no refunds are allowed,” according to WXIA.
But the site released Liger in full after WXIA contacted her for comment, two months into her stay. Hotels.com said Tuesday that it has temporarily removed the hotel from its site while an investigation is underway.
Hotels.com and Wyndham did not immediately respond to an Insider’s request for comment.
On Hotels.com, The Baymont has a rating of 6.6 out of 10 guests, and the site ranks it as a 2.5 star hotel.
“If you don’t want to walk in your pajamas with your six-year-old granddaughter, don’t leave a comment if you’re still around currently,” Legere told WXIA.